FAQ KM500B - KM2000B
Treiber / Firmware
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What is a driver?
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What is a driver?
A driver is software used to communicate with the printer through the computer in order to manage ribbon choice, print intensity, contrast, insertion modes, magnetic settings, lamination settings, etc.
The driver also broadcasts internal notification and information from the printer. The driver must be installed before the first use of the printer and must be compatible with the target operating system.
Administrator rights are required for its installation.
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What is a Firmware?
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What is a Firmware?
A firmware is a resident software, embedded in a flash memory on the main board and that operates as a layer between the hardware and the software. It is mainly used to directly manage the resource and is provided by Evolis for exclusive use with its printers.
A regular update is strongly advised to receive all the latest improvements:
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Enhanced performances
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New command(s) and feature(s)
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Bug fixing.
Each main board has its own firmware, which can be downloaded from this website.
Note:
The Secution printer has got 2 firmwares : a first one for the printing station and another one for the lamination station. You can up-to-date these 2 firmwares using only one file (*.exe)On the same theme : -
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Where can I find drivers?
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Where can I find drivers?
All Evolis drivers are available from the CD-ROM shipped with the printer.
You can also
download them from this website.On the same theme :
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Bänder
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My ribbon gets cut. What can I do?
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My ribbon gets cut. What can I do?
If the ribbon gets cut during the printing process, please check the following points:
- Clean the printer.
- Check within the Driver Properties/Graphic menu if the contrast or quality values are not too high.
- Check if the ribbon is not faulty (replace it with a new one)
- Are you using a genuine Evolis ribbon?
If the problem persists even after checking out these points, please contact your Evolis reseller or distributor.
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What does YMCKO mean?
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What does YMCKO mean?
YMCKO refers to a 5-panel ribbon. Each letter matches up to a panel color:
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Y Yellow
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M Magenta
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C Cyan
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K blacK
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O Overlay
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What is a half-panel ribbon?
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What is a half-panel ribbon?
A half-panel YMCKO color ribbon is a dye-sublimation ribbon which has the same ink specifications as the standard or full-panel YMCKO color ribbon. The difference between the standard YMCKO ribbon and the half-panel ribbon is in the Yellow, Magenta and Cyan panels which have a maximum length of 35 mm.
This ribbon is useful and cost-effective if the color-printed area of your layout is no bigger than a logo or an ID picture.
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What is the difference between the black mono ribbon and the Black Wax ribbon?
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What is the difference between the black mono ribbon and the Black Wax ribbon?
The difference between the standard black monochrome ribbon and the Black Wax one is in the ink composition. The Black Wax ribbon will enable you to print on cards (ABS, PET, paper …) which are not compatible with the standard black ribbon.
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Can I use a generic ribbon?
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Can I use a generic ribbon?
ONLY Evolis ribbons must be used with an Evolis printer. Using generic ribbons with an Evolis printer will expose you to printing problems, plus, the warranty will be null and void. No support request will be entertained if generic ribbons have been used.
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Can I reprint on cards printed with an YMCKO ribbon?
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Can I reprint on cards printed with an YMCKO ribbon?
It’s not possible to print with an YMCKO ribbon on a card that has already been printed with this ribbon. The ink can be applied only once on each side of the card.
In fact, printing will optimize colors only on a white background.
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The printer skips some panels of my color ribbon. What can I do?
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The printer skips some panels of my color ribbon. What can I do?
If the printer skips ribbon panels during the printing process, please check the following points:
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Make sure you are using a genuine Evolis ribbon (not a generic one)
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Make sure the printer has been upgraded with the latest firmware
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Within the Driver Properties/Graphic screen, make sure that the selected ribbon type is correct and click on the Set Ribbon button to validate
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Make sure there is a color ribbon inside the printer. Open the Driver Properties/Tools/Bi-directional communication screen and send the following command which will adjust the color sensor:
Sa;c.
If you still have the same glitch even after following these points, please contact your Evolis reseller or distributor.
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Reinigung / Wartung
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How can I launch a cleaning cycle?
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How can I launch a cleaning cycle?
Please refer to the user's guide or to the "How to" delivered on the CD with the printer .
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How do I clean the print head?
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How do I clean the print head?
Please refer to the user's guide or to the "How to" delivered on the CD with the printer .
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I need a spare part for my printer. Who should I contact?
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I need a spare part for my printer. Who should I contact?
To get a complete list of spare parts for your printer, please visit the “Partners Section” on our website, or contact your Evolis reseller/distributor.
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No LED is on, including the power button. What should I do?
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No LED is on, including the power button. What should I do?
If no LED light is on, including the power button, please check the following points:
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Is the power supply connected to a live electrical wall socket?
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Is the power supply an Evolis one?
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Is the power supply faulty? (The power supply displays a green light when it operates properly).
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Is the power supply suitably connected to the printer?
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Garantie
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What is the warranty period for a spare part?
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What is the warranty period for a spare part?
Evolis warrants all spare parts against material and manufacturing defects for six (6) months from the original date of purchase.
Spare parts specifically exclude wearable parts.
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Karten
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What are the dimensions of cards compatible with the printer ?
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What are the dimensions of cards compatible with the printer ?
The dimensions of the card that will be used with the Evolis printer must be strictly respected. These dimensions correspond to the ISO CR80 norm as described below:
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Cards are not fed or loaded properly. What can I do?
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Cards are not fed or loaded properly. What can I do?
If the card cannot be fed or loaded correctly, the following points can be checked, one by one:
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Card thickness adjustment.
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Printer cleaning (use the advanced procedure)
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The card dimension and compatibility
If the problem persists after checking these points, please contact your Evolis reseller or distributor.
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Drucken / Druckkopf
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I have one or multiple horizontal white lines on my printed cards. What can I do?
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I have one or multiple horizontal white lines on my printed cards. What can I do?
White lines on the printed cards mean that the print head is unable to heat the ribbon in this zone: the ink cannot be diffused/applied correctly onto the card surface. This issue may arise from a dirty or faulty print head.
If cleaning of the print head does not clear this defect, please contact your Evolis reseller/distributor.
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